If you’re looking for a commercial cleaning company to keep your office or facility clean and sanitary, you might be overwhelmed by the number of options available. How do you choose the best one for your needs and budget? How do you ensure that you get the quality of service you expect and deserve?
One way to narrow down your choices and find the right commercial cleaner for your business is to ask them some key questions before you sign a contract. These questions will help you evaluate their experience, professionalism, reliability, and customer satisfaction.
Here are five questions to ask when hiring commercial cleaners:
1. What cleaning services do you offer?
Different commercial cleaners may offer different types of services, such as general office cleaning, floor care, window washing, carpet cleaning, disinfection, etc. You should ask them what services they provide and whether they can customize a cleaning plan to suit your specific needs and preferences.
Some commercial cleaners may also offer additional services, such as outdoor cleaning, power washing, laundry, or eco-friendly cleaning. If you’re interested in any of these extras, make sure to ask if they’re available and how much they cost.
2. How do you train and screen your employees?
The quality of the cleaning service depends largely on the skills and integrity of the cleaners who perform it. You want to hire a commercial cleaning company that has a team of well-trained, trustworthy, and professional cleaners who can deliver consistent results.
You should ask them how they recruit, screen, and train their employees. Do they conduct background checks and drug tests? Do they verify their work history and references? Do they provide ongoing training and supervision? Do they have any certifications or accreditations?
3. How do you ensure quality control?
Another important question to ask is how the commercial cleaning company monitors and maintains the quality of their work. Do they have a quality assurance process in place? How do they measure customer satisfaction? How do they handle complaints and feedback?
You should look for a commercial cleaning company that has a system for conducting regular inspections, collecting customer reviews, and resolving issues promptly and effectively. They should also have a clear communication channel with you and provide you with reports and updates on their performance.
4. Are you insured and bonded?
Hiring an insured and bonded commercial cleaning company is essential for your protection and peace of mind. Insurance covers any damages or injuries that may occur while the cleaners are working on your premises. Bonding protects you from any theft or dishonesty that may occur by the cleaners.
You should ask the commercial cleaning company to provide proof of their insurance and bonding policies and make sure they’re valid and up-to-date. You should also check if they have any additional coverage, such as workers’ compensation or umbrella liability.
5. What are your rates and terms?
Finally, you should ask the commercial cleaning company about their pricing and contract terms. How do they charge for their services? Do they offer a flat rate or an hourly rate? Do they have any hidden fees or extra charges? Do they offer any discounts or incentives?
You should also ask about their contract length and cancellation policy. How long is the contract period? Can you terminate the contract at any time? What are the penalties for early termination? Do they offer a trial period or a guarantee?
By asking these five questions, you can find a commercial cleaning company that meets your expectations and fits your budget. Remember to compare different quotes and reviews before making your final decision.
