Posts from 2014

  • Clean And Simplify For A New Year’s Satisfy After the Holidays, many businesses are ripe for a thorough cleaning. New Year’s is a perfect time to start off on a cleaner footing. Recently, our business went through files, closets, and each office, getting rid of clutter and making updates where needed. Removing ... Read More
  • Tips For Active Listening & Relationship Building “Mom, you forget everything…” my daughter said to me as she recalled something she told me from the not-too-distant past. “I didn’t forget…I just wasn’t listening…sorry…” It was just a piece of random information to me that I never processed; my brain dumping it into its ... Read More
  • Service With A Smile Is Powerful “The shortest distance between two people is a smile”- author unknown Much has been said about the goodness of a smile. In the service industry, a smile is easy to give, costs nothing, and benefits both you and the one you are serving. When someone smiles, we are very likely ... Read More
  • Interview With Ed Ducote June, 2014 The following excerpts are from an interview with Ed Ducote, Own and General Manager of ServiceMaster Professional Building Maintenance for submission to Franchise Magazine. Bio: Ed Ducote has been in business for 26 years, married for 25 years, and has three children. Ed ... Read More
  • Big Bad Grease Recently, I visited a popular restaurant for my second taste of their lunch fare. I immediately noticed the beautiful tiled floors, which I raved about on my first visit, had a new and unpleasant feel- the tacky thick feel of grease. “Oh no, you didn’t! You didn’t mop this ... Read More
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